Once an order is placed we will not accept any cancellations, if you are not sure of a fragrance it is advised that you request a 0.5ml sample before you purchase. *Samples are free and are limited to 2 per customer, customer to pay the delivery charge.
You are entitled to a 30-day money-back guarantee, however, this is subject to the Goods being returned to the address that will be given in a resalable condition. Returns sent without our authorization will be discarded and no credit will be given.
All purchases on scented (i.e. perfume oils, lotions, gels, etc.) are final; we cannot credit, refund or exchange these items due to the nature of the product. Please make sure you are one hundred percent certain when purchasing scented products. Please request samples as samples are free to email jsluxuryperfumery to organize the shipment.
Goods returned damaged or in an unsaleable condition, the Purchaser will be notified but not refunded. Any unsaleable items returned will not be refunded and it will be the Purchaser's responsibility to reclaim the returned items. (Samples and special officer are excluded) The method of return is at your discretion. However, it is recommended that you return items using "proof of delivery". We will not be held responsible for lost items. We will refund your Paypal account/or credit card once the item has been received and processed.
Contact us to discuss before placing your order.